There are no Open Network Issues Currently

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
CLOUD1 PHP Info
s553 PHP Info
VPS PHP Info
Cloud1 Offline (Resolved) Critical

Affecting Server - CLOUD1

  • 08/30/2023 00:00 - 10/28/2023 19:34
  • Last Updated 08/30/2023 12:14

Bizpark Subscription ended. Financial issue to be resolved by R1 and Microsoft 

Licensing Server offline (Resolved) Critical

Affecting Server - VPS

  • 06/01/2021 13:00 - 06/01/2021 16:45
  • Last Updated 06/01/2021 17:06

Licensing Server went offline.

Confirmed.

Investigated.

Root cause: Update process crashed.

Resolution: Server had to be restarted.

 

CLOUD1 Offline (Resolved) Critical

Affecting Server - CLOUD1

  • 05/26/2021 07:16 - 05/26/2021 13:05
  • Last Updated 05/26/2021 13:21

We detected CLOUD1 is Offline.

Error 500 Unknown.

Cloud Storage had to be expanded. Managed Disk resized 100%.
OS Partition was resized accordingly.
WHM inconsistencies repaired with forced update script.

Server was down for 6 hours.

Server Down (Resolved) Critical

Affecting Server - CLOUD1

  • 05/18/2020 20:30 - 05/19/2020 10:15
  • Last Updated 05/19/2020 10:42

The server went offline at 8:30pm yesterday.
It was rebooted at 10:15am and is now working normally.

CLOUD1 not responding (Resolved) Critical

Affecting Server - CLOUD1

  • 01/14/2020 12:39 - 01/14/2020 14:45
  • Last Updated 01/14/2020 14:46

CLOUD1 not responding. Confirmed.
Restart Needed.
Restart In Progress...
Server was experiencing high CPU loads. We had to restart MySQL server also.

All is normal now.

Client Area Offline - Bandwidth Exceeded (Resolved) Critical

Affecting Server - VPS

  • 12/05/2018 06:21 - 12/05/2018 13:25
  • Last Updated 12/05/2018 13:33

Service: R1 Software Client Area
Server went Offline - Bandwidth Exceeded
Customers with Payeezy Module were affected during outage.
The issue has been resolved. Serviceis now operational.

Client Area and Licensing Server offline (Resolved) Critical

Affecting Server - CLOUD1

  • 10/05/2018 00:01 - 10/05/2018 09:16
  • Last Updated 10/05/2018 09:25

Licensing server and Client Area are back online. DNS issue resolved!

Server unreachable/offline (Resolved) Critical

Affecting Server - CLOUD1

  • 09/04/2018 08:57 - 10/05/2018 09:23
  • Last Updated 09/04/2018 09:06

Clients notified the server appears to be unreachable or offline.

Azure South Central is down.

Starting at 09:29 UTC on 04 Sep 2018 a subset of customers in South Central US may experience difficulties connecting to resources hosted in this region.

https://azure.microsoft.com/en-us/status/

Emails not being imported as tickets (Resolved) Critical

Affecting System - Email Ticket Import

  • 01/26/2018 14:52 - 01/31/2018 00:00
  • Last Updated 01/31/2018 14:56

Our Email Ticket Import robot was not functioning since 1/26/2018

During this time new tickets or replies were not registered, causing us to not see those new tickets or replies in a timely fashion.

The issue has been fixed.

Sorry for the inconvenience.

VPS Server Offline (Resolved) Critical
  • 09/09/2015 10:00 - 09/09/2015 11:39
  • Last Updated 09/09/2015 11:42

The server was down for around 90 minutes. This was an unscheduled service outage.
It has been resolved.