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Estados dos Servidores

Poderá encontrar em baixo o estado geral dos servidores em tempo real, onde poderá verificar se existe algum problema conhecido.

Servidor HTTP FTP POP3 Informação do PHP Carga do Servidor Uptime
CLOUD1 Informação do PHP
s553 Informação do PHP
VPS Informação do PHP
Cloud1 Offline (Resolvido) Critica

Afectando Servidor - CLOUD1

  • 08/30/2023 00:00 - 10/28/2023 19:34
  • Última Actualização 08/30/2023 12:14

Bizpark Subscription ended. Financial issue to be resolved by R1 and Microsoft 

Licensing Server offline (Resolvido) Critica

Afectando Servidor - VPS

  • 06/01/2021 13:00 - 06/01/2021 16:45
  • Última Actualização 06/01/2021 17:06

Licensing Server went offline.

Confirmed.

Investigated.

Root cause: Update process crashed.

Resolution: Server had to be restarted.

 

CLOUD1 Offline (Resolvido) Critica

Afectando Servidor - CLOUD1

  • 05/26/2021 07:16 - 05/26/2021 13:05
  • Última Actualização 05/26/2021 13:21

We detected CLOUD1 is Offline.

Error 500 Unknown.

Cloud Storage had to be expanded. Managed Disk resized 100%.
OS Partition was resized accordingly.
WHM inconsistencies repaired with forced update script.

Server was down for 6 hours.

Server Down (Resolvido) Critica

Afectando Servidor - CLOUD1

  • 05/18/2020 20:30 - 05/19/2020 10:15
  • Última Actualização 05/19/2020 10:42

The server went offline at 8:30pm yesterday.
It was rebooted at 10:15am and is now working normally.

CLOUD1 not responding (Resolvido) Critica

Afectando Servidor - CLOUD1

  • 01/14/2020 12:39 - 01/14/2020 14:45
  • Última Actualização 01/14/2020 14:46

CLOUD1 not responding. Confirmed.
Restart Needed.
Restart In Progress...
Server was experiencing high CPU loads. We had to restart MySQL server also.

All is normal now.

Client Area Offline - Bandwidth Exceeded (Resolvido) Critica

Afectando Servidor - VPS

  • 12/05/2018 06:21 - 12/05/2018 13:25
  • Última Actualização 12/05/2018 13:33

Service: R1 Software Client Area
Server went Offline - Bandwidth Exceeded
Customers with Payeezy Module were affected during outage.
The issue has been resolved. Serviceis now operational.

Client Area and Licensing Server offline (Resolvido) Critica

Afectando Servidor - CLOUD1

  • 10/05/2018 00:01 - 10/05/2018 09:16
  • Última Actualização 10/05/2018 09:25

Licensing server and Client Area are back online. DNS issue resolved!

Server unreachable/offline (Resolvido) Critica

Afectando Servidor - CLOUD1

  • 09/04/2018 08:57 - 10/05/2018 09:23
  • Última Actualização 09/04/2018 09:06

Clients notified the server appears to be unreachable or offline.

Azure South Central is down.

Starting at 09:29 UTC on 04 Sep 2018 a subset of customers in South Central US may experience difficulties connecting to resources hosted in this region.

https://azure.microsoft.com/en-us/status/

Emails not being imported as tickets (Resolvido) Critica

Afectando Sistema - Email Ticket Import

  • 01/26/2018 14:52 - 01/31/2018 00:00
  • Última Actualização 01/31/2018 14:56

Our Email Ticket Import robot was not functioning since 1/26/2018

During this time new tickets or replies were not registered, causing us to not see those new tickets or replies in a timely fashion.

The issue has been fixed.

Sorry for the inconvenience.

VPS Server Offline (Resolvido) Critica
  • 09/09/2015 10:00 - 09/09/2015 11:39
  • Última Actualização 09/09/2015 11:42

The server was down for around 90 minutes. This was an unscheduled service outage.
It has been resolved.