Client Area Offline - Bandwidth Exceeded (Resolved)
  • Priority - Critical
  • Affecting Server - VPS
  • Service: R1 Software Client Area
    Server went Offline - Bandwidth Exceeded
    Customers with Payeezy Module were affected during outage.
    The issue has been resolved. Serviceis now operational.

  • Date - 12/05/2018 06:21 - 12/05/2018 13:25
  • Last Updated - 12/05/2018 13:33
Client Area and Licensing Server offline (Resolved)
  • Priority - Critical
  • Affecting Server - CLOUD1
  • Licensing server and Client Area are back online. DNS issue resolved!

  • Date - 10/05/2018 00:01 - 10/05/2018 09:16
  • Last Updated - 10/05/2018 09:25
Server unreachable/offline (Resolved)
  • Priority - Critical
  • Affecting Server - CLOUD1
  • Clients notified the server appears to be unreachable or offline.

    Azure South Central is down.

    Starting at 09:29 UTC on 04 Sep 2018 a subset of customers in South Central US may experience difficulties connecting to resources hosted in this region.

    https://azure.microsoft.com/en-us/status/

  • Date - 09/04/2018 08:57 - 10/05/2018 09:23
  • Last Updated - 09/04/2018 09:06
Emails not being imported as tickets (Resolved)
  • Priority - Critical
  • Affecting System - Email Ticket Import
  • Our Email Ticket Import robot was not functioning since 1/26/2018

    During this time new tickets or replies were not registered, causing us to not see those new tickets or replies in a timely fashion.

    The issue has been fixed.

    Sorry for the inconvenience.

  • Date - 01/26/2018 14:52 - 01/31/2018 00:00
  • Last Updated - 01/31/2018 14:56
VPS Server Offline (Resolved)
  • Priority - Critical
  • The server was down for around 90 minutes. This was an unscheduled service outage.
    It has been resolved.

  • Date - 09/09/2015 10:00 - 09/09/2015 11:39
  • Last Updated - 09/09/2015 11:42

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
CLOUD1 PHP Info
CLOUD2 PHP Info
VPS PHP Info