Below is a real-time overview of our servers where you can check if there's any known issues.
| Server Name | HTTP | FTP | POP3 | PHP Info | Server Load | Uptime |
|---|---|---|---|---|---|---|
| VPS1 | PHP Info |
Bizpark Subscription ended. Financial issue to be resolved by R1 and Microsoft
Affecting Server - VPS1
Licensing Server went offline.
Confirmed.
Investigated.
Root cause: Update process crashed.
Resolution: Server had to be restarted.
We detected CLOUD1 is Offline.
Error 500 Unknown.
Cloud Storage had to be expanded. Managed Disk resized 100%.
OS Partition was resized accordingly.
WHM inconsistencies repaired with forced update script.
Server was down for 6 hours.
The server went offline at 8:30pm yesterday.
It was rebooted at 10:15am and is now working normally.
CLOUD1 not responding. Confirmed.
Restart Needed.
Restart In Progress...
Server was experiencing high CPU loads. We had to restart MySQL server also.
All is normal now.
Affecting Server - VPS1
Service: R1 Software Client Area
Server went Offline - Bandwidth Exceeded
Customers with Payeezy Module were affected during outage.
The issue has been resolved. Serviceis now operational.
Licensing server and Client Area are back online. DNS issue resolved!
Clients notified the server appears to be unreachable or offline.
Azure South Central is down.
Starting at 09:29 UTC on 04 Sep 2018 a subset of customers in South Central US may experience difficulties connecting to resources hosted in this region.
https://azure.microsoft.com/en-us/status/
Affecting System - Email Ticket Import
Our Email Ticket Import robot was not functioning since 1/26/2018
During this time new tickets or replies were not registered, causing us to not see those new tickets or replies in a timely fashion.
The issue has been fixed.
Sorry for the inconvenience.
The server was down for around 90 minutes. This was an unscheduled service outage.
It has been resolved.
