Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - CLOUD1
  • The server went offline at 8:30pm yesterday.
    It was rebooted at 10:15am and is now working normally.

  • Date - 05/18/2020 20:30 - 05/19/2020 10:15
  • Last Updated - 05/19/2020 10:42
CLOUD1 not responding (Resolved)
  • Priority - Critical
  • Affecting Server - CLOUD1
  • CLOUD1 not responding. Confirmed.
    Restart Needed.
    Restart In Progress...
    Server was experiencing high CPU loads. We had to restart MySQL server also.

    All is normal now.

  • Date - 01/14/2020 12:39 - 01/14/2020 14:45
  • Last Updated - 01/14/2020 14:46
Client Area Offline - Bandwidth Exceeded (Resolved)
  • Priority - Critical
  • Affecting Server - VPS
  • Service: R1 Software Client Area
    Server went Offline - Bandwidth Exceeded
    Customers with Payeezy Module were affected during outage.
    The issue has been resolved. Serviceis now operational.

  • Date - 12/05/2018 06:21 - 12/05/2018 13:25
  • Last Updated - 12/05/2018 13:33
Client Area and Licensing Server offline (Resolved)
  • Priority - Critical
  • Affecting Server - CLOUD1
  • Licensing server and Client Area are back online. DNS issue resolved!

  • Date - 10/05/2018 00:01 - 10/05/2018 09:16
  • Last Updated - 10/05/2018 09:25
Server unreachable/offline (Resolved)
  • Priority - Critical
  • Affecting Server - CLOUD1
  • Clients notified the server appears to be unreachable or offline.

    Azure South Central is down.

    Starting at 09:29 UTC on 04 Sep 2018 a subset of customers in South Central US may experience difficulties connecting to resources hosted in this region.

    https://azure.microsoft.com/en-us/status/

  • Date - 09/04/2018 08:57 - 10/05/2018 09:23
  • Last Updated - 09/04/2018 09:06
Emails not being imported as tickets (Resolved)
  • Priority - Critical
  • Affecting System - Email Ticket Import
  • Our Email Ticket Import robot was not functioning since 1/26/2018

    During this time new tickets or replies were not registered, causing us to not see those new tickets or replies in a timely fashion.

    The issue has been fixed.

    Sorry for the inconvenience.

  • Date - 01/26/2018 14:52 - 01/31/2018 00:00
  • Last Updated - 01/31/2018 14:56
VPS Server Offline (Resolved)
  • Priority - Critical
  • The server was down for around 90 minutes. This was an unscheduled service outage.
    It has been resolved.

  • Date - 09/09/2015 10:00 - 09/09/2015 11:39
  • Last Updated - 09/09/2015 11:42

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
CLOUD1 PHP Info
VPS PHP Info