Service & Support

Consulting and Gathering of Requirements

Hire us to help plan your Software Project, the right way, from the start!

  • 2 x 1 hour meetings with stakeholders, and follow-up by email, by a senior member of our team

  • Customized research and professional advice/feedback from a senior member of our team

  • The Requirements Document as the main deliverable

If we're willing to bid on the project, you will also receive a Quote (Time/Cost Estimate), and an incentive to move forward (discount, credit, payment plan, joint venture proposal, or other incentive).

After purchase we will create a Support Ticket to get you started.

Prepaid Hours

Prepaid block of 10 hours available for your convenience.
Select the number blocks you wish to prepay, and benefit from our lowest rates.

One-Time Callback Service

Get telephone access you want by purchasing this option. Enjoy voice access to our expertise. A Support Ticket will be created to document the call.

  • 9am - 5pm Atlantic Standard Time, Monday through Friday Availability
  • $25 per call Rate
  • 30 minutes Time Limit
  • Within 4-6 business hours (after payment) Callback Window
Limited Direct Access

Don't like using the Ticket System?

Get direct access to our staff, by phone/sms/skype support for your Tickets.
They will write everything down, but you won't have to!

Actual work will be invoiced separately at the applicable rate.

(Prepaid, Time & Material, Service Contract and/or Service Level Agreement)