Betreffend Server - CLOUD1
Bizpark Subscription ended. Financial issue to be resolved by R1 and Microsoft
Betreffend Server - VPS
Licensing Server went offline.
Confirmed.
Investigated.
Root cause: Update process crashed.
Resolution: Server had to be restarted.
Betreffend Server - CLOUD1
We detected CLOUD1 is Offline.
Error 500 Unknown.
Cloud Storage had to be expanded. Managed Disk resized 100%.
OS Partition was resized accordingly.
WHM inconsistencies repaired with forced update script.
Server was down for 6 hours.
Betreffend Server - CLOUD1
The server went offline at 8:30pm yesterday.
It was rebooted at 10:15am and is now working normally.
Betreffend Server - CLOUD1
CLOUD1 not responding. Confirmed.
Restart Needed.
Restart In Progress...
Server was experiencing high CPU loads. We had to restart MySQL server also.
All is normal now.
Betreffend Server - VPS
Service: R1 Software Client Area
Server went Offline - Bandwidth Exceeded
Customers with Payeezy Module were affected during outage.
The issue has been resolved. Serviceis now operational.
Betreffend Server - CLOUD1
Licensing server and Client Area are back online. DNS issue resolved!
Betreffend Server - CLOUD1
Clients notified the server appears to be unreachable or offline.
Azure South Central is down.
Starting at 09:29 UTC on 04 Sep 2018 a subset of customers in South Central US may experience difficulties connecting to resources hosted in this region.
https://azure.microsoft.com/en-us/status/
Betreffend System - Email Ticket Import
Our Email Ticket Import robot was not functioning since 1/26/2018
During this time new tickets or replies were not registered, causing us to not see those new tickets or replies in a timely fashion.
The issue has been fixed.
Sorry for the inconvenience.
The server was down for around 90 minutes. This was an unscheduled service outage.
It has been resolved.